THE CUSTOMER SERVICE AND WARRANTY INFORMATION LISTED ON THIS WEB SITE APPLIES TO UNITED STATES & CANADIAN CUSTOMERS ONLY. FOR CUSTOMERS OUTSIDE THE UNITED STATES & CANADA, PLEASE CONTACT YOUR LEE OSKAR DISTRIBUTOR.
Our service department takes great pride in providing fast, friendly warranty service for NEW Lee Oskar products. We stand behind our products 100%, replacing or repairing them free of charge if we find a manufacturer's defect. However, before assuming that one of our harmonicas is defective, please understand that many players, especially beginners, have problems getting the harmonica to play and sound as well as they would like. The 2&3 draw reeds are the most challenging notes to learn to play correctly. Almost always, it is improper playing technique that is causing the problem and not a defective harmonica.
If you are encountering a playing problem, especially with 2&3 draw, take a minute and read our helpful page entitled "Overcoming Common Playing Difficulties". We think you will find that with some simple instruction and guidance from us, together with a little practice on your part to develop the proper playing technique, you will be able to get all of the reeds to respond properly.
For more instructional material, visit our harmonica links page. There you will find many resources offering instruction on-line as well as in the form of classes, books, videos, etc.
ALL REEDS HAVE A LIMITED LIFE SPAN Harmonica reeds may eventually fail to react, go out of tune, or break off entirely from use and normal metal fatigue. Certain styles of playing can also fatigue reeds prematurely. We have no control over how our products are used after purchase, therefore our limited warranty covers only new harmonicas and/or new replacement parts.
CONSUMER SELF-SERVICE Our replacement reed plates (in every key) allow consumers to rebuild their own harmonicas economically, at about half the cost of a new instrument. Although we recommend that players learn to service their own harmonicas, we cannot guarantee our products after they have been disassembled or tampered with. Damaged goods from improper handling do not qualify for free replacement.
WE DO NOT OFFER REPAIR SERVICE FOR USED HARMONICAS
USA & CANADIAN WARRANTY
New Lee Oskar Harmonicas and replacement parts are warranted to be free of defects in material and workmanship at the time of purchase. Any NEW Lee Oskar products which appear to contain defects will be, at our discretion, repaired or replaced at no charge, providing they are shipped to us prepaid by the consumer, immediately after purchase. Proof of purchase and a brief description of the problem should be included. Continued usage will render this limited warranty on new products void.
This limited warranty does not cover damage resulting from accidents, misuse, alteration or normal wear. Due to health laws in some states, mouth-blown instruments are not exchangeable by retail stores.
Lee Oskar Enterprises, Inc., does not offer repair service for used harmonicas. The Lee Oskar Harmonica System allows players to service their own harmonicas with parts and accessories which are available at retail musical instrument stores.
Lee Oskar Enterprises, Inc.
PO Box 1120
Duvall, WA 98019